FAQ’s

External Hard Drives FAQ

Q. Why is my computer not recognizing my new external hard drive?

A. You may need to format the drive before it is recognized on the desktop. Hard drives can be formatted in disk utility on a MAC and disk management on PC. Please consult your manual or the web for instructions on formatting external hard drives.

Q. What is the difference between a portable hard drive and a desktop hard drive?

A. Portable hard drives are powered by the USB or Firewire Bus and therefore do not need to be plugged in the mains. Portable Hard drives also generally have a slower disc speed of 5400rpm compared to the desktop drives which are 7200rpm although there are some portable drives with 7200rpm disc speeds.

Q. What is your returns policy on hard drives

A. All of our hard-drives come with a manufacturers warranty. The expiry date of the warranty can be checked with the serial number on the drive. If the drive develops a fault within the warranty period, please return the unit to us and we will process an RMA to have the unit repaired or replaced. Please ensure you back up your data prior to returning as the data is not retrieved under warranty. Should you require data recovery please contact us for advice on this matter.

Customer Service FAQ

Q. What if I can find it cheaper elsewhere?

A. We always aim to offer competitive pricing, however, in the unlikely event we are beaten on price please contact our sales team and we will always aim to match or beat other quotes you have received.

Q. Do you stock the full range of products?

A. Protape currently stock over 1500 product lines. If we don’t hold it in stock, we can usually get it in for you quickly.

Q. I need stock NOW can you help me?

A. Protape have a fleet of vehicles that continuously drive around town. Alternatively we can book a courier to deliver your order.

Q. Do you have a green policy?

A. Protape use recyclable materials for their bags and also have an electric vehicle to help the environment.

Further Questions?

If you have a question that you would like answered or a matter you would like addressed, please fill in our contact form and we will reply you using your preferred method.